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FAQ
In this section, you will find all the answers to your questions regarding your battery rental contract and associated services. If you don't find the answer to your question, do not hesitate to contact your NISSAN BATTERY ONLINE Customer Service Team.
MY CUSTOMER WEBSITE NISSAN EV BATTERY
A Customer Website, for what purpose?
Your Customer Website NISSAN EV BATTERY enables you to:
- Sign electronically and build up your battery rental contract online ;
- Manage your battery rental contract online;
- Contact easily our Customer Service;
- Keep informed of the available services;
- Find all the information to sell your electric vehicle.
How to access my Customer website?
You have received your ID via email and your password via SMS. You will have to enter them on NISSAN EV BATTERY welcome page. In case of problem, please contact the Customer Service.
I failed entering my password 3 times. What can I do?
For security measure, your account is blocked after 3 entry errors . You will be able to try again after 24 hours.
If you lost your password, we invite you to reinitialize it by clicking on "Forgotten access code" on the Welcome page.
CUSTOMER SERVICE:
0844 4823835
8.30am - 6.00pm
Monday to Friday